This Privacy Policy explains how Cycle Haven handles personal data in connection with bicycle servicing, repairs, bookings, and related website use. It applies to customers, prospective customers, and other visitors who interact with our workshop or website.
Use the contact details below for questions about this policy or the handling of personal data.
We may collect identification and contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device or browser information. Where needed for a repair request, we may also record inspection findings, parts compatibility notes, and service history linked to the bicycle.
We receive data when you contact us by phone, email, contact form, or in person, when you book or approve work, and when you collect the bicycle. We also generate records during inspection, quotation, repair, quality checks, and service summary preparation, and we may receive limited data from payment processors or delivery-related service providers where applicable.
Our site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling some cookies may affect form submission, session continuity, or basic site performance, but it will not prevent you from contacting the workshop by other means.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in limited circumstances and ask us to review a concern about how your data is handled.
To submit a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for additional information to confirm your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where permitted by law.
Service and communication records are retained for the period reasonably necessary to complete the work, manage follow-up questions, maintain business records, and meet legal or tax obligations. When data is no longer needed, it is deleted, anonymized, or archived with access limited to the extent required by law or internal recordkeeping needs.
The updated version will apply from the date it is posted unless a later effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
We use personal data to respond to inquiries, arrange bookings, receive and identify bicycles, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, manage parts ordering, record approvals, complete quality checks, issue service summaries, process payments, maintain business records, support website operation, and meet legal obligations. We also use limited technical data to protect the site, prevent misuse, and understand general service demand.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other workshop operations. Where parts or related services are arranged through external suppliers, we may share the information needed to confirm compatibility, process the order, or coordinate service delivery. These parties are expected to use the data only for the agreed purpose and to protect it appropriately.
We may disclose personal data where required to comply with law, lawful requests from public authorities, court orders, tax or accounting obligations, or to establish, exercise, or defend legal claims. We may also share information when necessary to protect the rights, property, or safety of the workshop, our customers, or others.
